![]() It could have given forum members a chance to get organized on some other site.īut that didn't happen. It could have open sourced code or posted documentation to help users get running on some other system. The company could have given everyone a month's notice that it was going out of business. ![]() Hopefully, more communication will be forthcoming. Many customers invested hundreds of dollars into this formerly multimillion-dollar ecosystem suddenly closing up shop like a bunch of fly-by-night grifters would be an unacceptable way to treat paying customers. ![]() Everyone is in the same boat and investigating lots of porting options.Ī company shutdown, especially a smart home company shutdown, is never easy. Users on the /r/insteon subreddit are processing their collective grief right now, and with the official forums dead, that's probably the biggest community out there for help. Update: Recovery methodHome Assistant has updated its documentation again, and now says they have a working setup process, even if you've factory reset your device. The Insteon Hub would bridge all your gear to the Internet and enable use of the Insteon app. Insteon's "unique and patented dual-mesh technology" used both a 900 MHz wireless protocol and powerline networking, which the company said created a more reliable network than wireless alone. At the core of the company was Insteon's proprietary networking protocol, which was a competitor to more popular and licensable alternatives like Z-Wave and Zigbee. Insteon is (or, more likely, "was") a smart home company that produced a variety of Internet-connected lights, thermostats, plugs, sensors, and of course, the Insteon Hub. Users say the service has been down for three days now despite the company status page saying, "All Services Online." The company forums are down, and no one is replying to users on social media.Īs Internet of Things reporter Stacey Higginbotham points out, high-ranking Insteon executives, including CEO Rob Lilleness, have scrubbed the company from their LinkedIn accounts. In the time it took to write this article, Lilleness also removed his name and picture from his LinkedIn profile. It seems like that is the most communication longtime Insteon customers are going to get. The entire company seems to have abruptly shut down just before the weekend, breaking users' cloud-dependent smart-home setups without warning. ![]() The smart home company Insteon has vanished. ![]()
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